If you're seeing some of these problems with Chrome, you might have unwanted software or malware installed on your computer:

  • Pop-up ads and new tabs that won't go away
  • Your Chrome homepage or search engine keeps changing without your permission
  • Unwanted Chrome extensions or toolbars keep coming back
  • Your browsing is hijacked and redirects to unfamiliar pages or ads
  • Alerts about a virus or an infected device

In the future, avoid unwanted software by only downloading files or visiting sites that you know are secure.

 

Chrome can help you find suspicious or unwanted programs on your computer. If Chrome finds an unwanted program, click Remove. Chrome will remove the software, change some settings to default, and turn off extensions.

You can also check for malware manually.

  1. Open Chrome.
  2. At the top right, click More More and then Settings.
  3. At the bottom, click Advanced.
  4. Under “Reset and clean up,” click Clean up computer.
  5. Click Find.
  6. If you're asked to remove unwanted software, click Remove. You may be asked to reboot your computer.

Reset your browser settings

  1. On your computer, open Chrome.
  2. At the top right, click More More and then Settings.
  3. At the bottom, click Advanced.
    • : Under "Reset and cleanup,” click Reset Settings and then Reset Settings.

If you removed unwanted programs or reset your browser settings, you might need to turn some extensions back on. To turn extensions on, at the top right, click More More and then More Tools and then Extensions. Only turn on extensions you trust.

 

Still not working? If the steps above don't work, contact IT for support.