Many common problems can be solved by taking a few simple steps first. Try these out before submitting a ticket:

  1. Browse this Knowledge Base for related issues - Someone else may have already experienced this problem.
  2. Restart your PC - This clears up a surprising number of Windows errors
  3. Check for Windows updates - persistent problems may be corrected by Windows. 

If these don't resolve your problem, please continue to submit a ticket. 


Thanks!

-OCG IT