Getting Started

What should I do before submitting a ticket?
Many common problems can be solved by taking a few simple steps first. Try these out before submitting a ticket: Browse this Knowledge Base for related is...
Fri, 5 Apr, 2019 at 1:08 PM
What level of severity is my problem?
There are four levels of severity for IT problems: Urgent, High, Medium, and Low. You are required to submit a severity level when writing a ticket. Please ...
Thu, 18 Apr, 2019 at 9:06 AM
Salesforce Multifactor Authentication
1. Go to the Salesforce login page and enter your credentials 2. On clicking the Login button you will be redirected to the Connect Salesforce Auth...
Tue, 25 Jan, 2022 at 9:10 AM
Access to Business Journals Workstation.
Go to your Calendar and book the business Journals workstation resource. After booking the resource follow the steps below to access the workstation. ...
Tue, 20 Jun, 2023 at 9:15 AM
OCA USER LAPTOP SETUP(Kenya & Uganda)
1. Turn on your computer.  2. Click on the “add work account” option.  3. input your assigned Open Capital email. 4. input the passwor...
Thu, 27 Jul, 2023 at 8:38 AM
How to book a Jabra on Google calendar(Senegal office)
Navigate to your google calendar and add a new event Click "Add rooms" Click on the Browse all rooms & resources. A list of ...
Fri, 3 Nov, 2023 at 8:49 AM